{"id":727,"date":"2025-08-24T08:05:33","date_gmt":"2025-08-24T08:05:33","guid":{"rendered":"https:\/\/ostlingtraining.co.uk\/?page_id=727"},"modified":"2025-09-11T18:45:50","modified_gmt":"2025-09-11T18:45:50","slug":"dealing-with-conflict","status":"publish","type":"page","link":"https:\/\/ostlingtraining.co.uk\/fr\/dealing-with-conflict\/","title":{"rendered":"Gestion des conflits"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"727\" class=\"elementor elementor-727\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abed44d e-flex e-con-boxed e-con e-parent\" data-id=\"abed44d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d351d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"d6d351d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des conflits <\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a765183 e-flex e-con-boxed e-con e-parent\" data-id=\"a765183\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e2d745f e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e2d745f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8da9f6f elementor-widget elementor-widget-image\" data-id=\"8da9f6f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"736\" height=\"491\" src=\"https:\/\/ostlingtraining.co.uk\/wp-content\/uploads\/2025\/08\/In-welke-mate-dient-de-arbeidsverhouding-verstoord-te-zijn-vooraleer-over-te-gaan-tot-ontslag_.jpeg\" class=\"attachment-large size-large wp-image-381\" alt=\"\" srcset=\"https:\/\/ostlingtraining.co.uk\/wp-content\/uploads\/2025\/08\/In-welke-mate-dient-de-arbeidsverhouding-verstoord-te-zijn-vooraleer-over-te-gaan-tot-ontslag_.jpeg 736w, https:\/\/ostlingtraining.co.uk\/wp-content\/uploads\/2025\/08\/In-welke-mate-dient-de-arbeidsverhouding-verstoord-te-zijn-vooraleer-over-te-gaan-tot-ontslag_-300x200.jpeg 300w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1e0572 e-con-full e-flex e-con e-child\" data-id=\"d1e0572\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-745d8cb e-con-full e-flex e-con e-child\" data-id=\"745d8cb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691d5e3 elementor-widget elementor-widget-heading\" data-id=\"691d5e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation du cours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ed6c5 elementor-widget elementor-widget-text-editor\" data-id=\"33ed6c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"220\" data-end=\"245\">Gestion des conflits<\/strong> est une formation pratique con\u00e7ue pour aider les participants \u00e0 comprendre, \u00e9valuer et traiter efficacement des situations difficiles. Elle met l\u2019accent sur le d\u00e9veloppement des comp\u00e9tences n\u00e9cessaires pour g\u00e9rer les conflits en adoptant une approche constructive et centr\u00e9e sur la personne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ea3480 e-con-full e-flex e-con e-child\" data-id=\"5ea3480\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8b8765c e-con-full e-flex e-con e-child\" data-id=\"8b8765c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-905ad68 elementor-widget elementor-widget-text-editor\" data-id=\"905ad68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dur\u00e9e du cours : 1 journ\u00e9e<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea8461e e-con-full e-flex e-con e-child\" data-id=\"ea8461e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-877cc7f elementor-widget elementor-widget-text-editor\" data-id=\"877cc7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"chip\">En ligne et en pr\u00e9sentiel<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a88feb8 e-con-full e-flex e-con e-child\" data-id=\"a88feb8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40ef58d elementor-widget elementor-widget-text-editor\" data-id=\"40ef58d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"card\" aria-labelledby=\"details-h\"><div class=\"chips\"><span class=\"chip\">Participants maximum : 16<\/span><\/div><\/section><section class=\"card\" aria-labelledby=\"lo-h\"><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64659a7 e-flex e-con-boxed e-con e-parent\" data-id=\"64659a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-efc344b e-con-full e-flex e-con e-child\" data-id=\"efc344b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eef195a e-flex e-con-boxed e-con e-child\" data-id=\"eef195a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9884f elementor-widget elementor-widget-heading\" data-id=\"7d9884f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectifs d\u2019apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d5e101 elementor-widget elementor-widget-text-editor\" data-id=\"9d5e101\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00b7\tG\u00e9rer les conflits en utilisant une approche prosociale de r\u00e9solution des probl\u00e8mes<br \/>\u00b7\tContribuer \u00e0 la pr\u00e9vention du risque de violence<br \/>\u00b7\tReconna\u00eetre les situations potentiellement conflictuelles<br \/>\u00b7\tIdentifier des strat\u00e9gies de d\u00e9sescalade face \u00e0 l\u2019agressivit\u00e9<br \/>\u00b7\tComprendre l\u2019impact d\u2019un incident violent et l\u2019importance d\u2019un suivi appropri\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05999d4 e-flex e-con-boxed e-con e-parent\" data-id=\"05999d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b63b14f e-con-full e-flex e-con e-child\" data-id=\"b63b14f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-56237bc e-flex e-con-boxed e-con e-child\" data-id=\"56237bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d602f06 elementor-widget elementor-widget-heading\" data-id=\"d602f06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 propos du cours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5131d elementor-widget elementor-widget-text-editor\" data-id=\"6a5131d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours explore les r\u00e9actions face aux diff\u00e9rents types de conflits interpersonnels, et propose une approche de r\u00e9solution de probl\u00e8mes associ\u00e9e \u00e0 des techniques de d\u00e9sescalade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57d9238 elementor-widget elementor-widget-text-editor\" data-id=\"57d9238\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous aborderons les conflits entre professionnels ainsi que ceux entre personnel et usagers.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4847166 elementor-widget elementor-widget-text-editor\" data-id=\"4847166\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un conflit peut parfois d\u00e9g\u00e9n\u00e9rer en comportements agressifs ou en incidents violents mettant en danger le personnel et les usagers. Les participants apprennent \u00e0 reconna\u00eetre les signes avant-coureurs d\u2019un comportement agressif et \u00e0 utiliser des strat\u00e9gies et des techniques de d\u00e9sescalade pour pr\u00e9venir la violence.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe3ee86 e-flex e-con-boxed e-con e-parent\" data-id=\"fe3ee86\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-69ea833 e-con-full e-flex e-con e-child\" data-id=\"69ea833\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79a5cdd elementor-widget elementor-widget-heading\" data-id=\"79a5cdd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 int\u00e9grer la gestion des conflits dans votre pratique professionnelle ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4801c0b elementor-widget elementor-widget-text-editor\" data-id=\"4801c0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"176\" data-end=\"380\">Que vous souhaitiez discuter d\u2019une formation personnalis\u00e9e, poser des questions, ou explorer comment ces m\u00e9thodes peuvent b\u00e9n\u00e9ficier \u00e0 votre \u00e9quipe, n\u2019h\u00e9sitez pas \u00e0 nous contacter.<\/p><p data-start=\"382\" data-end=\"485\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8746db elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e8746db\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ostlingtraining.co.uk\/fr\/contact-us\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Dealing with Conflict Course overview Dealing with Conflict is a practical course designed to help participants understand, assess, and manage 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