Dealing with Conflict
Course overview
Dealing with Conflict is a practical course designed to help participants understand, assess, and manage challenging situations effectively. It focuses on developing the skills needed to navigate conflict while maintaining a constructive, person-centred approach.
Length of course: 1 day
Online and Face‑to‑Face
Learning Objective
• Handle conflict using a pro-social problem solving approach
• Contribute to management of risk of harm
• Be aware of potentially aggressive situations
• Identify strategies that can be used to de-escalate aggression
• Understand the impact of an aggressive incident and the importance of effective follow-up
About The Course
This course looks at how people respond to various types of interpersonal conflict, and suggests a problem solving approach and the use of de-escalation techniques to resolve conflict.
We will cover conflict between professionals as well as conflict between staff and service users. This course is also useful for private sector employees who want to learn how to resolve conflicts with their managers, colleagues and customers.
For those working in the criminal justice sector, conflict can sometimes escalate into aggressive behaviour or violent incidents that place staff and service users at risk. Participants are taught to be aware of the warning signs of potential aggressive behaviour and are given some strategies and techniques for de-escalating situations and avoiding violence. For those working in a more traditional business setting, the focus will be on understanding the causes of conflict, managing it and resolving it effectively for the benefit of all concerned.
Ready to bring Dealing with Conflict into your workplace?
Whether you want to discuss tailored training, ask questions, or explore how these methods can help your team — we’d love to hear from you.